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Help / Support Team

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Written by Alpha Futures
Updated over 3 months ago

Customer Support FAQ

❓ Do you offer 24/7 support?
✅ Yes! Alpha Trader Futures provides round-the-clock support so you’re never left without help.

❓ How can I reach a live agent?
💬 You can connect with a Live Agent through Intercom on our main website.

  • Available daily from 9 AM – 10 PM EST

❓ What if I need help outside of live agent hours?
📧 You still have options:

  • Email us at [email protected]

  • Join our Discord community, where 24/7 moderators are online to assist and answer questions anytime

❓ Which support option should I use?

  • Quick help during business hours → Live Chat on Intercom

  • Community questions & updates → Discord

  • Detailed account or payout issues → Email Support

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